Shipping policy
Shipping policy
SHIPPING POLICY
Last updated: October 6, 2026
1. PROCESSING TIME
Orders are processed within 2-5 business days before they ship. Processing time does not include weekends or holidays.
During high-demand periods (sales, promotions, or holiday seasons), processing may take slightly longer. We will notify you by email if there is a significant delay with your order.
2. SHIPPING TIME
Once your order has shipped, estimated delivery time is 8-15 business days, depending on your location and local carrier conditions.
Total estimated time from order placement to delivery is generally 10-20 business days (processing + shipping combined).
3. ESTIMATES, NOT GUARANTEES
Processing and delivery times are estimates and are not guaranteed. Delays caused by carriers, customs clearance, weather, or other circumstances beyond our control may occur.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order details, unless a free-shipping promotion is active at the time of purchase.
5. ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's progress.
If you do not receive tracking information within the expected processing window, please contact us at comfy.night@use.startmail.com.
6. INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are the responsibility of the customer, unless otherwise required by applicable law.
Customs processing can occasionally extend delivery times beyond our standard estimates.
7. INCORRECT ADDRESS
Please make sure your shipping address is complete and correct before completing your purchase. We are not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.
If you need to correct your address, please contact us as soon as possible after placing your order, as we may not be able to make changes once the order has been processed.
8. LOST OR STOLEN PACKAGES
We are not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and let us know so we can assist where possible.
9. CONTACT
For any shipping-related questions, please contact us at: